Business Phone System Installation Scenarios

Road Warrior Example

In this scenario we assume the called party (Bob the “road warrior”) works for a company that has an Asterisk server setup and Bob has an extension on that server.  

• One of Bob’s clients is trying to reach him.  The client contacts Bob’s  direct extension which is on the Asterisk system run out of the head office.  Since Bob isn’t there, Asterisk prompts the caller for their name.  The caller says their name.  Asterisk then plays a message asking them to wait for a moment while it tries to locate Bob (while the caller is on-hold a customize message is played).
  
  
• The Asterisk server rings Bob’s office telephone at headquarters and at one of the branch offices where Bob also maintains an office.  Asterisk tries Bob’s home office telephone and his cell phone too — all at the same time.  If any of the phones are busy, the caller is directed to Bob’s voicemail (which is then recorded and forwarded to Bob’s email account as a wav file attachment.) If Bob doesn’t pick up any of these phones after six rings, the caller is prompted to leave a voice mail message (and it too is forwarded to Bob’s email account as a wav file attachment).
  
  
• If Bob answers any of the phones, the Asterisk server announces the telephone number of the calling party (assumes caller ID is available). Then the Asterisk server plays back the name the calling party has just recorded. Bob presses one on the key of his phone to accept the call, or three if he wishes to refuse it.  If Bob opts to refuse the call, the caller is directed to Bob’s personal voice mail.   The Asterisk server sends a text message to Bob’s cell phone that he has received a voice mail message — a copy of which is also attached to an email and sent to Bob’s email account.